Cancellation and Refund Policy

Cancellation and Refund Policy

At Skorabeauty.co website, we strive to provide you with a seamless shopping experience. If you wish to cancel an order or request a refund, please refer to our simple cancellation and refund policy outlined below:

Order Cancellation:

1. You can request order cancellation within [X] hours of placing your order. Please contact our customer support team at [customer support email/phone] to initiate the cancellation process.
2. If the order has not been shipped or processed, we will cancel the order and provide a full refund to your original payment method.
3. If the order has already been shipped or processed, you may need to wait until the package arrives, and then follow our return policy to initiate a refund.

Refund Policy:

1. To be eligible for a refund, you must request the refund within [X] days of receiving the product.
2. The product must be in its original condition, unused, and in the original packaging to qualify for a refund.
3. Once we receive the returned item and inspect its condition, we will process the refund.
4. The refund will be issued to your original payment method within [X] business days.

Exceptions:

1. Personalized or custom-made products may not be eligible for a refund unless they are defective or damaged.
2. We do not refund shipping costs, except in cases of product defects or shipping errors on our part.

Contact Us: If you have any questions or concerns regarding cancellations or refunds, please don’t hesitate to contact our customer support team at [customer support email/phone]. We are here to assist you and ensure your satisfaction with our services.

Please note that this cancellation and refund policy is subject to change, and any updates will be communicated to our customers through our website or other official channels. By making a purchase on our e-commerce store, you agree to abide by the terms and conditions of this policy.